Privacy Policy

CoachCertify Technologies LLP ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name
• Email address
• Account credentials (managed securely by our authentication provider)

Usage Information

When you use our services, we automatically collect:

• Quiz and mock test responses and scores
• Performance analytics and progress data
• Device information and browser type
• IP address and general location
• Pages visited and features used

Payment Information

When you subscribe to a paid plan, payment information is collected and processed directly by Stripe. We do not store your full credit card details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Process your subscription payments
• Track your quiz and test performance
• Generate personalized performance reports and analytics
• Send you service-related communications
• Respond to your inquiries and support requests
• Analyze usage patterns to improve our platform
• Protect against fraudulent or unauthorized activity

3. Third-Party Services

We use the following third-party services to operate our platform:

Authentication

We use Clerk for user authentication and account management. Clerk securely handles your login credentials. You can review Clerk's privacy policy at their website.

Payment Processing

We use Stripe to process payments. Stripe collects and processes your payment information in accordance with their privacy policy. We do not have access to your full credit card number.

Analytics

We may use analytics services to understand how users interact with our platform. These services may collect information about your usage patterns to help us improve our services.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication through trusted providers
• Regular security assessments
• Access controls limiting who can view your data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes.

If you request account deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@coachcertify.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services based on usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@coachcertify.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: